FAQ
tk ok FAQ — Mobile, VIP and Account
From how to play on mobile to VIP cashback, account management to the withdrawal process — find detailed answers here to the questions players ask most about tk ok. If you cannot find an answer, our 24/7 live chat support is always available.
For ages 21 and above — play responsibly
What's on this page
Mobile Use
Mobile Use
Answers to the most common questions about playing tk ok from a smartphone or tablet.
If the connection drops, the tk ok server saves the result of that round. After logging back in, you will be able to see whether the round was completed and whether your balance has been updated. For slot or live casino games, the session usually resumes automatically once the connection is restored. If there is still an issue, let us know via live chat — the team will resolve it quickly.
Yes, the tk ok website is fully mobile-friendly. You can access all games, deposits, and withdrawal features from any modern browser — Chrome, Firefox, or Safari. You do not need to install a separate app to enjoy the full experience. That said, using the app does give a smoother experience.
On Android, open the site in Chrome, tap the menu icon, and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon, then select "Add to Home Screen". After that, you can open tk ok directly from your home screen, just like an app.
tk ok has both Android (APK) and iOS versions, available through official channels. Detailed information and an installation guide for the tk ok App are provided on the dedicated page on the site. Do not download the app from any third-party source — always use the official source for your security.
tk ok runs well on any smartphone or tablet running Android 8.0 or above, or iOS 13 or above. Games run smoothly on mid-range Bangladeshi phones too, though for high-definition games like Gates of Olympus or Evolution live games, a good internet connection (4G or Wi-Fi) will give you a better experience.
VIP and Cashback
VIP and Cashback
Detailed information about tk ok's VIP program and weekly cashback benefits.
Cashback is calculated on your net loss — that is, your total losses for the week minus your total winnings. Example: as a tk ok Gold member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.8% = ৳160 cashback. This cashback is added to your account automatically at the end of the week.
tk ok has four VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0% weekly cashback. Full details of VIP benefits are available on the tk ok VIP page.
Regularly playing and staying active on tk ok gradually raises your VIP level. No specific turnover threshold is published — your level is determined by consistent play, regular deposits and withdrawals, and long-term activity. The support team can assist with questions about level changes.
Higher VIP level members receive priority customer service — no long waits. They also get early access to special promotions and offers. tk ok Platinum members also receive a dedicated personal account manager. Full details of the VIP program are available on the site.
Yes, tk ok VIP cashback is treated as a bonus, so it may need to meet a specific wagering requirement before you can withdraw it. The specific terms and conditions for each promotion are detailed on the Terms and Conditions page. If in doubt, confirm via live chat before withdrawing.
Member Account
Member Account
Common questions and answers about registration, login, and account management.
Logging into tk ok from a new device or browser may trigger an extra verification step — such as an OTP to your mobile. This is for your security. Log in with your username and password, verify with the OTP, and your session will start. If "Remember me" is enabled, you will not need to verify repeatedly on familiar devices.
For a secure password on tk ok, use at least 8 characters including uppercase and lowercase letters, numbers, and special characters. Your username cannot be changed after registration, so choose carefully when signing up. Avoid simple or easily guessable passwords.
Registration generally requires your full name, email or mobile number, password, and date of birth. Note that you must be at least 21 years old to join tk ok. A national ID or proof of age may be requested later for verification. Each person may open only one account.
Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use that link or code to set a new password. If you no longer have access to that number or email, you can reset your password via live chat after verifying your identity.
After logging in, you can update your email, mobile number, and contact details from account settings. However, to change your name or date of birth, you will need to contact the support team and may need to submit relevant documents. Keeping your information accurate and up to date helps avoid issues when withdrawing.
Responsible Gaming
Responsible Gaming
tk ok's policy on safe and responsible gaming and the available support options.
To participate in all activities on tk ok, including casino and betting, members must be at least 21 years old. You must provide your date of birth during registration and proof of age may be requested at any time. Accounts belonging to underage users are suspended and deposits are returned.
Repeatedly placing bets to chase losses, playing beyond your budget, losing focus on family or work, and gambling with borrowed money — these are early signs of a problem. If you feel this way, take a break. More detailed guidance and ways to get help are available on the responsible gaming page.
In Bangladesh, you can contact the Kaan Pete Roi helpline for mental health support. You can also get responsible gaming support through tk ok's live chat. If you think there is a problem, do not wait to reach out — there is nothing to be ashamed of, and asking for help is the right decision.
tk ok offers cooling-off (temporary break) and self-exclusion options. By informing the support team via live chat or email, gaming access on your account can be suspended for a set period. Your deposited balance cannot be accessed during this time, and the account will not be reactivated before the break period ends.
Yes, tk ok members can request to set a weekly or monthly deposit limit. Contact the support team via live chat or email and they will set your preferred limit. Lowering a limit takes effect immediately; increasing it may require a waiting period.
How to Withdraw
How to Withdraw Money
Withdrawal process, bonus withdrawals, and solutions to common problems.
tk ok's welcome bonus offers up to 200% bonus, but the bonus amount must be wagered 20 times before you can withdraw. Example: if you deposit ৳1,000 and receive a ৳2,000 bonus, you must wager ৳2,000 × 20 = ৳40,000. Once the wagering is complete, you can withdraw your winnings.
Withdrawals from tk ok to bKash, Nagad, Rocket, Upay, or bank transfer are usually completed within 1 hour. The minimum withdrawal amount is ৳500. Processing begins once the request is submitted, and in most cases the money arrives before the expected time.
If more than 1 hour has passed, log in to live chat and provide your withdrawal reference number — the support team will look into it right away. Occasionally, additional documents may be requested for account verification (KYC); submitting these will speed up the resolution. There may be a slight delay during peak hours, but it is generally done within 1 hour.
Yes, withdrawals from tk ok must always be made to a bKash, Nagad, Rocket, or Upay wallet, or bank account, held in the name of the account holder. Withdrawals to wallets in a third party's name are not accepted. This is a mandatory rule to prevent fraud and ensure security.
Yes, winnings from slot games or cricket bets — from any source — are held in the same wallet and can be withdrawn together. However, winnings from bonuses are tracked separately and cannot be withdrawn until the wagering requirement is completed. Your own cash balance can be withdrawn at any time.
Have more questions?
If the answers above haven't resolved your issue, the tk ok support team is always ready to help. Log in and speak with us directly on live chat.
Log in to tk okGet direct support
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Email Support
For complex matters or requests with documents, contact us by email. Replies are provided in both Bengali and English.