tk ok's Privacy Policy

Introduction and Applicability

tk ok is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the use of the tk ok website (tk-ok.cam) and associated mobile applications.

This policy explains how we collect your personal information, the purposes for which we use it, how long we retain it, and how we keep it secure. By using our website or app, you are considered to have accepted the terms of this policy.

To learn more about your overall relationship with tk ok, your rights and responsibilities, please read our Terms and Conditions page, where all conditions of using the platform are clearly stated.

What Information We Collect

Two types of information are collected from tk ok users: information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

Information you provide during account registration, login, or other activities:

• Full name (in Bengali and English)
• Date of birth — for age verification (21+ age requirement)
• Mobile number
• Email address
• National ID number or passport details (for identity verification)
• Financial information — bKash, Nagad, Rocket, Upay or bank account number (for transactions)
• Address (applicable for withdrawal verification)

2.2 Automatically Collected Information

When you use the tk ok website or app, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Page view history and navigation patterns
• Login time and session-related information
• Game play history and betting activity
• Transaction history — records of deposits, withdrawals and bonus claims

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing purposes, limited transaction-related information may be received from payment operators (such as bKash, Nagad, Rocket, Upay) or banks.

Purpose of Using Information

Collected information is used for the following purposes:

3.1 Account and Service Management

• Creating, verifying and maintaining accounts
• Ensuring login security and OTP verification
• Processing deposits and withdrawals
• Providing bonuses and VIP benefits
• Providing customer support — via live chat and email

3.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Detecting multiple accounts and bonus abuse
• Age verification — preventing access by those under 21 years of age
• Monitoring site security and technical issues

3.3 Improving User Experience

• Personalising game and betting offers
• Sending relevant promotions and bonus offers
• Improving site performance and design

Cookie Policy

Cookies and similar tracking technologies are used on the tk ok website. Cookies are small data files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the site — login sessions, security tokens — the site cannot work without these.
• Functional cookies: For remembering your preferences such as language selection, game history, and navigation settings.
• Analytics cookies: For understanding which parts of the site are used most — overall statistics, not personal information.

4.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause login and payment features to not work properly.

Sharing Information with Third Parties

tk ok does not sell your personal information. However, information may be shared in a limited way with third parties in the following cases:

5.1 Payment Partners

The necessary payment information is sent to bKash, Nagad, Rocket, Upay, and bank transfer service providers for processing deposits and withdrawals. This information is used only to complete transactions.

5.2 Technology Service Providers

Game studios and technology partners (such as Evolution, Pragmatic Play, JILI, Spribe, etc.) may use limited session information to operate games. They operate under their own separate privacy policies.

5.3 Security and Legal Requirements

Necessary information may be provided in response to fraud investigations, lawful requests from law enforcement agencies, or court orders.

5.4 Corporate Changes

In the event of a business merger or acquisition, user information may be transferred to the relevant successor entity. Users will be notified in advance in such cases.

Data Retention Period

We retain your information only for as long as necessary:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: After an account is closed, financial transaction records are retained for the period required by applicable law.
• Dispute resolution: In the case of an ongoing dispute or legal claim, the relevant information will be retained until it is resolved.
• Marketing data: If you unsubscribe, promotional communications will be stopped immediately.

Once the specified retention period ends, information is securely deleted or fully anonymised.

Technical Measures for Data Security

tk ok has adopted industry-standard technical and organisational measures to protect your information:

7.1 Encryption and Secure Connections

• SSL (Secure Sockets Layer) encryption is used on all connections.
• Payment information is transmitted using end-to-end encryption.
• Passwords are stored using strong hashing algorithms — not in plain readable form.

7.2 Access Control

• Staff can only access information relevant to their job requirements.
• All system access is logged and reviewed regularly.
• Staff operate under strict confidentiality agreements.

7.3 Continuous Monitoring

Automated monitoring systems are active to detect any unusual activity in the system. If a security breach is suspected, the relevant user is notified promptly.

Your Rights and Controls

As a tk ok user, you have the following rights over your own information:

8.1 Right to Access Information

You can request a copy of your personal information held by us at any time. The support team will provide it after completing the applicable verification.

8.2 Right to Correct Information

If there is any error in your information, you can request a correction through support. Additional documents may be required to correct identity verification information.

8.3 Right to Delete Information

A request to delete personal information can be submitted along with an account closure request. However, financial transaction records may be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain cases — such as during a dispute about the accuracy of information — you can request that information processing be temporarily restricted.

8.5 How to Submit a Request

To exercise any of the above rights, contact our 24/7 live chat support or email us. Your request will be processed within a reasonable time after your identity is confirmed.

Protection of Minors

tk ok is operated only for persons aged 21 or above. Information is not collected from or services provided to minors.

Age is verified at the time of registration. If we believe that someone under 21 has created an account, that account will be immediately closed and any collected information will be deleted.

To learn more about our position on responsible gaming and the protection of minors, please read the Responsible Gaming page, which also contains information on parental controls and self-exclusion.

Changes to the Policy

tk ok may update this Privacy Policy from time to time. If changes are made, the "Last Updated" date at the top of this page will be changed.

For significant changes, users will be notified via their registered email or through a notice on the site at the time of login. Continued use of the site after an update will be considered acceptance of the new policy.

If you have questions about other terms and conditions of our services, you will find answers to many questions on the Frequently Asked Questions (FAQ) page.

Contact Us

For any questions, concerns, or requests regarding the Privacy Policy, please contact us through the following:

• Live Chat: Direct support 24/7 via the website or app, in Bengali and English.
• Email: [email protected]

For requests related to personal information, account details must be provided for identity verification. Requests will be processed within a reasonable time after receipt.